• Fort Worth Convention Center
  • 10.27.19 - 10.30.19

Pre-Conference Workshop

RATES: Additional fees and registration apply. Seating is limited. See Rates


Sunday, October 14 | 1:00 PM – 5:15 PM
Deborah Avrin, SPHR
Approved for 4 HRCI HR (General) Recertification Credit Hours and 4 SHRM PDCs

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When people work together there is bound to be differences in opinion which leads to conflict… its inevitable! Workplace conflict has an impact on more than the two individuals involved—it creates a ripple effect and the repercussions are felt throughout the team and the organization. Hoping and wishing the conflict goes away is not always the best strategy, people need tools to proactively resolve their differences. Working in table teams in this interactive session, you will first identify the four most common causes of workplace conflict to start looking at conflict objectively. We will then practice using tools to turn conflicts from destructive to constructive including behavior identification, role analysis, inquiry, and finding commonalities.

Learning Objectives:

  • Define conflict and causes of conflict in the workplace
  • Discuss consequences for both extreme ends on the conflict continuum: artificial harmony and mean-spirited attacks
  • Apply conflict resolution tools designed to move conflict from destructive or constructive

About the Speaker:

Deborah Avrin, SPHR, has more than 28 years professional human resources experience and holds a BBA in human resources and an MS in organizational behavior. Her company, Management Skills Resource Inc., works with organizations to build the confidence, competence and courage of their management teams through interactive training workshops. Deborah has taught the human resources certification course through the University of Dallas since 2001 and stays very involved with DallasHR and Dallas ASTD, where she served as the 2007 president. Deborah is the author of the books, “The Management Map: Navigation Tools for the New Manger” and “The Management Map Companion Workbook.”


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